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Social Listening



  • Improving customer satisfaction survey scores, reducing churn, and surpassing revenue growth estimates from triggered customers
  • Increasing revenue from investment activities and growth of individuals’ total ratio of invested assets to net worth, by automating triggering events from external sources
  • Enabling the private bank to achieve a Major Digital Transformation leap, by utilising ELEMENT’s revolutionary schemaless Knowledge Graph technology
  • Lowering Total Cost of Ownership by shifting to OPEX via cloud infrastructure and PaaS. Decreasing labour-intensive tasks by providing a process-centric, AI-embedded application

Refinement of interactions with high net worth customers of a private banking and wealth management brand owned by one of the world’s largest banks, by deriving insights from open data sources, including journalism and social media



The bank focused on serving high net worth individuals, who commonly are mentioned in the public domain, e.g. in journalism and social media 

Gaining individualised insights and deepening client knowledge involved labour-intensive monitoring efforts, with limited ability to respond quickly to important events, missing opportunities to engage with its client base 

Dependency on human judgement caused biased decision making, lacking statistical objectivity



  • Gain individualised insights and deepen knowledge about clients
  • Automate the processing of large volumes of data, enabling timely response to important trigger events
  • Reduce labour-intensive data collection and analysis performed by relationship managers


  • Created a rich client profile composed of internal and external information, achieving a 360-degree, holistic view of the client for a greater level of understanding
  • Configured targeted notifications for further customer interaction in a timely manner, alerting when it is possible to help the client with financial or other life needs. Trigger events include wealth events (IPO, business sale or house sale), risk triggers (negative press, court proceedings, sanctions), life events (marriage, childbirth, house move), and product needs (investments, pension planning, philanthropy support, etc.)



Other Use Cases

Improving the quality of Anti-Money Laundering processes while reducing the associated costs through process automation[...]

Supply chain optimization platform with AI-driven analysis, making automated recommendations more precise and timely and staff insights more strategic – increasing profitability and enabling Digital Transformation[...]

Optimisation of on-air promotion for a large international TV network, utilising AI to automatically micro-segment customers and programming for advertising targeting [...]

Gaining an individualized understanding of a leading credit card issuer’s millions of card holders. Highlighting multiple, fresh and unique insights used for personalization, leveraging only internal data sources due to regulatory requirements [...]

About BlackSwan Technologies

BlackSwan Technologies is reinventing enterprise software through Agile Intelligence for the Enterprise – a fusion of data, artificial intelligence, and cloud technologies that provides unparalleled business value. Our multi-tiered enterprise offerings include the award-winning platform-as-a-service, ELEMENT™, which enables organizations to build enterprise AI applications at scale for any domain quickly and at a fraction of the cost of alternatives. BlackSwan and its global partners also provide industry-proven applications that are ready-made and fully customisable for rapid ROI. These offerings are generating billions of dollars in economic value through digital transformation at renowned global brands. The private company maintains gravity centers in the UK, Europe, Israel, the US, and Sri Lanka.