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Social Services

Deliver social services more efficiently with engaging citizen interactions

BlackSwan’s ELEMENT of Public Sector™ enables government departments to provide social services with higher levels of efficiency, while increasing citizen satisfaction, reducing operational costs, and promoting equitability. Our Data Fabric points to all of the data sources in the organisation, and our award-winning knowledge graphs compile the data about citizens from internal sources, open source intelligence, and other government agencies to build comprehensive profiles that reflect the most up-to-date information.

ELEMENT also streamlines case management for social workers. Digital workflows automate time-consuming and mundane tasks, and case-handling dashboards with data visualisation tools provide rich insights and instant feedback on case progress and impact. Social workers can also monitor relevant trends such as neighbourhood growth and leverage AI models to predict longer-term needs, including education, transportation and healthcare.

Why BlackSwan?


    • Dynamic Service Personalisation

      Analyse the behavioural patterns of your citizens to identify segments and tailor services. Customise the self-service experience and provide user recommendations.


    • Optimal Resource Allocation

      Examine up-to-the-minute demographic data from neighbourhoods and other relevant public sources and use predictive analytics to forecast demand for government resources in particular geographical areas.

    • Advanced Identity Verification

      Compare citizen data points – such as address and employment or business status – across accessible databases and public sources of information to assess which information is most up-to-date and accurate.




Detecting and quantifying different aspects of risk related to an enterprise operation, recommending policies for risk mitigation, and promoting offerings to address them.


A complete framework to support the identification, preservation, collection, processing, review, analysis and production of digital data in order to sustain mission critical business processes.

About BlackSwan Technologies

BlackSwan Technologies is reinventing enterprise software through Agile Intelligence for the Enterprise – a fusion of data, artificial intelligence, and cloud technologies that provides unparalleled business value. Our multi-tiered enterprise offerings include the award-winning platform-as-a-service, ELEMENT™, which enables organizations to build enterprise AI applications at scale for any domain quickly and at a fraction of the cost of alternatives. BlackSwan and its global partners also provide industry-proven applications that are ready-made and fully customisable for rapid ROI. These offerings are generating billions of dollars in economic value through digital transformation at renowned global brands. The private company maintains gravity centers in the UK, Europe, Israel, the US, and Sri Lanka.