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Public Sector

Modernise service delivery and enhance citizen experiences

Government agencies have a reputation for being inefficient in utilising taxpayer money, and unreliable in delivering services to their citizens. This is partly due to heavy reliance on manual and paper-based processes, as well as legacy IT infrastructures that result in data silos which inhibit collaboration and productivity.

In addition, the archaic systems and technologies of public sector organisations have heightened concerns over national security as cyber threats continue to grow. However, IT skill shortages have hindered the digital transformation aspirations of government agencies.

As more private sector companies accelerate digital transformation, citizen expectations are evolving rapidly. Governments, therefore, need to augment existing systems with advanced technologies expeditiously to improve citizen interactions, staff productivity, and public safety.


Why ELEMENT of Public Sector™?


ELEMENT of Public Sector™ enables government agencies to deliver more impactful and efficient services to their citizens while minimising operational costs. Composite AI technologies, coupled with digital workflows, advanced data management, and a user-centric design, greatly enhance service delivery experiences while relieving government workers from mundane tasks.

Our Data Fabric streamlines the integration of structured and unstructured data from internal and external sources, and our award-winning knowledge graphs enable public sector organisations to visualise the data and better understand the relationships between different data points. The infrastructure pre-integrates external sources, including hundreds of reputable sources and millions of secondary sources, and connects internal sources across government departments, thereby bypassing data silos.

ELEMENT of Public Sector ensures adaptability, rapid time-to-deployment, ease of administration, data privacy, and significant ROI. Natural language processing, machine learning, and deep learning algorithms process the information catalogued on the knowledge graphs to infer expert-level insights in various public sector domains.

With ELEMENT of Public Sector, organisations can:


  • Streamline Data Orchestration

    Achieve a comprehensive 360-degree representation of all relevant information about your citizens while complying with global privacy regulations.


  • Personalise Citizen Experiences

    Capture data about individuals and businesses automatically to unlock insights to provide more tailored services and personalised user experiences.


  • Infer Domain-Specific Insights

    Generate powerful actionable insights in various public sector domains by analysing an up-to-date knowledge base using AI models in near real time.


  • Enforce Strict Data Governance

    Gain a single point of visibility into data consumption across your government agency while enforcing granular access controls with auditable data trails.


  • Secure Cross-Agency Collaboration

    Share access to sensitive information and intelligence across national and international government agencies while ensuring military-grade data security.


Use Cases


Social Services

Deliver robust social services efficiently with greatly enhanced citizen experiences, while relieving government employees from time-consuming and repetitive tasks through digital workflows. Read More

Border Control

Protect your borders effectively and ensure lawful entry and exit with comprehensive data compilation and expert-level insight generation, while overcoming roadblocks to cross-agency collaboration. Read More

National Security & Intelligence

Facilitate cross-boundary collaboration and intelligent decisioning across federal agencies, state and municipal law enforcement, essential businesses and international security agencies in real-time. Read More

Revenue & Customs 

Implement effective revenue collection services at national, state, and municipal levels while personalising interactions with citizens and ensuring transparency in planning and reporting. Read More

Law Enforcement

Combat complex conventional crimes by integrating existing policing systems with more sophisticated technologies to ensure public order and safety while safeguarding citizen data privacy. Read More

Visa Applications & Vetting

Expedite the processing of visa applications and enhance the productivity of visa officers while ensuring fairness and transparency in visa applicant vetting through a white box framework. Read More

Prison Services

Streamline the management of correctional facilities and enhance coordination between prison officers. Increase operational efficiency by personalising offender programmes. Read More


Modernise the management of court cases to increase staff productivity and minimise case delays. Leverage advanced analytics to gain insights into performance improvements for justice systems. Read More



About BlackSwan Technologies

BlackSwan Technologies is reinventing enterprise software through Agile Intelligence for the Enterprise – a fusion of data, artificial intelligence, and cloud technologies that provides unparalleled business value. Our multi-tiered enterprise offerings include the award-winning platform-as-a-service, ELEMENT™, which enables organizations to build enterprise AI applications at scale for any domain quickly and at a fraction of the cost of alternatives. BlackSwan and its global partners also provide industry-proven applications that are ready-made and fully customisable for rapid ROI. These offerings are generating billions of dollars in economic value through digital transformation at renowned global brands. The private company maintains gravity centers in the UK, Europe, Israel, the US, and Sri Lanka.